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Privacy Policy
Wholesale Warranty Club Privacy (The Club) Policy for our Member, Affiliates and Website visitors:
We value the relationship we have with our potential customers, member and affiliates and are committed to responsible information-handling practices. We make a strong effort in safeguarding your personal information and in complying with all applicable federal and state privacy laws and our own internal standards and best practices.
Wholesale Warranty Cub follows these privacy principles both online and offline in the collection, use, security and sharing of customer information:
PRIVACY POLICY OVERVIEW:
NOTICE. When we ask for your personal information, we will tell you why we need it and what we will do with it.
CHOICE. When we contact you for marketing purposes, we will let you know how to remove your name from future marketing efforts.
SECURITY. We will use reasonable security measures to protect the personal information we receive from you.
SHARING. When we share your information with other companies to help us provide our services to you, we will require them to comply with all applicable legal requirements regarding the privacy of your information.
WHOLESALE WARRANTY CLUB PRIVACY POLICY
The following Privacy Policy describes the information and privacy practices for Wholesale Warranty Club, wholesalewarrantyclub.com and all other locations, occasions or events where your personal information is collected by, or on behalf of, Wholesale Warranty Club. When you provide us your personal information, you consent to the information practices described in this policy.
This Privacy Policy may not apply to websites that are accessible through the Wholesale Warranty Club website, such as the warranty administrators and insurers. We encourage you to read the privacy policies of those other sites to learn how they collect, use, share and secure your information.
INFORMATION COLLECTED BY THE CLUB:
As part of your interaction with The Club, we may collect personal information such as:
- Contact information, including name, mailing address, phone number and e-mail address
- Purchase information, including credit card number, billing and/or shipping information
We may also collect demographic information, including age, personal interests and product preferences.
While shopping or taking advantage of services available from us, we may ask that you provide personal information. For example, we may request personal information when you:
- Purchase products or services
- Set up an account online
- Join The Club as a member
- Join the Club’s referral program
- Participate in a sweepstakes, promotion or survey
- Contact us with a question or concern
- Participate in other activities with The Club
USES OF YOUR PERSONAL INFORMATION
The Club uses the personal information you provide for purposes including, but not limited to:
- Fulfilling requests for warranties, services or information
- Tracking and confirm online orders
- Managing The Club membership, affiliate & referral programs
- Providing customer services
- Administering sweepstakes, promotions or surveys
- Offering new products and services
- Improving the effectiveness of our Web sites, our marketing endeavors and our services and offers
- Conducting research and analysis
- Sending marketing communications
- Performing other business activities as needed
PERSONAL INFORMATION PROVIDED TO THE CLUB FROM THIRD PARTIES
Information from Members, Affiliate, Friends or Family
If you provide us information about others, or if others give us your information, we will only use that information for the specific reason it was provided.
Information from Third Parties
The Club obtains consumer information from third party providers in order to improve the accuracy of our customer database, increase our understanding of our customers, or to identify potential customers. For example, we may get product ownership information from third party supplier services to aid in our marketing efforts and grow club membership
SHARING OF PERSONAL INFORMATION
The Club does not sell or rent your personal information to third parties.
The Club may share customer information with certain third parties such as our agents, service providers and other representatives acting on our behalf for limited purposes. For example, we may share personal information with third parties to perform warranty administrative services on our behalf such as:
- Fulfilling customer orders
- Sending marketing communications
- Delivering packages
- Scheduling and performing repairs
- Servicing products
- Maintaining our membership, affiliate and referral programs
- Fulfilling subscription services
- Conducting research, analysis or administering surveys
- Sending regular mail and e-mail on behalf of The Club
- Processing credit card payments
The third parties with whom we conduct business are authorized to use your information only to perform the service for which they are hired. They are required to abide by the terms of our Privacy Policy including taking reasonable measures to ensure your personal information is secure.
We may also share aggregated data with third parties for analysis and research purposes. This data does not contain name, address or other personally identifiable information.
From time to time, we may be required to share personal information in response to a valid court order, subpoena, government investigation, or as otherwise required by law. We also reserve the right to report to law enforcement agencies any activities that we, in good faith, believe to be unlawful. We may share certain personal information when we believe that such release is reasonably necessary to protect the rights, property and safety of others and ourselves. We may also transfer personal information in the event of a corporate sale, merger, acquisition, dissolution or similar event.
CHOICES REGARDING YOUR PERSONAL INFORMATION
Once you provide your personal information, we may use it to send you offers, promotions and other marketing and customer experience content.
If you no longer wish to receive these communications, let us know by using whichever of the following methods is appropriate under the circumstances:
- Follow the directions on a marketing e-mail or direct mail marketing communication you receive from us.
- Call us with your request and current contact information.
- Send an e-mail with your request and current contact information to: PrivacyManager@WholesaleWarrantyClub.com
- Send a letter with your request and current contact information to: Wholesale Warranty Club Corporate Office
Attn: Privacy Manager
10200 Dry Creek Rd #5212
Englewood, CO 80012
If you send an e-mail or letter request, please be sure to include your full name, address, phone number and e-mail address, as well as the specific changes you would like to make. This will ensure we correctly identify you in our systems and accurately process your request.
The Club will take the appropriate steps to modify your preferences with respect to our marketing communications. Due to production, mailing and system timelines, it may take some time to process your request. The following guidelines are provided for your convenience:
- 10 business days for e-mails
- 30 business days for phone calls
- 90 business days for direct mail
Until your requested change takes effect, you may still receive marketing communications from us. If you send us your request by regular mail, please allow extra time for us to receive your notice.
Although you may have opted not to receive marketing communications, you may still receive business-related communications such as order confirmations, product recall notices, club membership information or other organization-related communications.
UPDATING YOUR PERSONAL INFORMATION
The Club wants your personal information to be accurate and complete. We provide several different methods for you to update your personal information.
To update your name, address, phone number and/or e-mail information:
- If you've created an account on WholesaleWarrantyClub.com, you can update your online account information after logging into your account.
- Call: 1.888.788.CLUB (2582)
- Send a request to: PrivacyManager@WholesaleWarrantyClub.com
- Send a request to: Wholesale Warranty Club Corporate Office
Attn: Privacy Manager
10200 Dry Creek Rd #5212
Englewood, CO 80012
If you send an e-mail or letter request, please be sure to include your current information and the requested changes.
SECURITY OF YOUR PERSONAL INFORMATION
Whether you are shopping online or in our stores, we use reasonable security measures to protect the confidentiality of personal information under our control and appropriately limit access to it. The Club cannot ensure or warrant the security of any information you transmit to us by e-mail, and you do so at your own risk.
Safe Shopping Policy on WholesaleWarrantyClub.com
We use a variety of information security measures to protect your online transactions with us. The Club website uses encryption technology, such as Secure Sockets Layer (SSL), to protect your personal information during data transport. SSL protects information you submit via our Web site such as ordering information including your name, address and credit card number.
Choosing a Personal Password on WholesaleWarrantyClub.com
When you create an account on WholesaleWarrantyCLub.com you are required to establish a password. To maximize your level of protection, you should choose at least 6-30 characters, using a combination of both letters and numbers. You are solely responsible for maintaining the secrecy of your password and account information. You have the ability to purchase on our site without creating an account; however, you will need to reenter your personal information each time you use our site in order to make a purchase.
COOKIES, CLICKSTREAM TECHNOLOGY AND THIRD PARTY AD PROVIDERS
Cookies
A cookie is a small data file that a Web site or an e-mail may save to your browser, which may then be stored on your hard drive. Our Web sites and e-mails use cookies to create a more personalized shopping experience for visitors to our site. Cookies simulate a continuous connection — they let us "remember" information about your preferences and session, and allow you to move within areas of our Web sites without reintroducing yourself.
The Club may use third parties to place cookies on your computer to collect non-personally identifiable information. Although our cookies may contain a unique user ID, they do not collect or store any personally identifiable information. However, you do have the option of saving your membership ID in the cookie so it is easy to remember next time; this option will be found under My Account.
You may choose to set your Web browser to not accept cookies. However, without enabling your cookies, you may not be able to view, create an account, or make purchases on the website.
Clickstream Technology
Our Web server automatically collects clickstream information such as the address (or URL) of the website that you came from before visiting our site, which pages you visit on our site, which browser you used to view our site and any search terms you may have entered on our site, among other things.
Our website may also use other technologies to track which pages our visitors view. This anonymous clickstream data provides our customers with a better shopping experience and helps The Club understand how visitors use our Web site.
Third Party Ad Providers
The Club uses third party service providers to serve ads across the Internet and to analyze Web site traffic on our behalf. They may collect anonymous information about your visits to our Web site and your interaction with our ads. These companies may use technologies similar to those outlined above to measure the effectiveness of ads and e-mails. They may also use information about your visits to our Web site so that we can provide advertisements about goods and services.
No personally identifiable information is collected in this process. We may share anonymous information with this service provider in an aggregate form, for purposes of analysis and improvement of our site.
COLLECTION OF CHILDREN'S PERSONAL INFORMATION
We are committed to protecting the privacy of children. We do not knowingly or intentionally collect personal information online from children under the age of 13.
CONCERNS ABOUT THE PRIVACY OR SECURITY OF YOUR PERSONAL INFORMATION
Please contact our Privacy Manager to report a known or suspected privacy or security breach or to submit privacy or security-related questions or complaints. After receiving your inquiry, we will respond within five business days. You may contact us in the following ways:
- Call: 1.888.788.CLUB (2582)
- Send a communication to: PrivacyManager@WholesaleWarrantyCLub.com
- Send a letter to:
Wholesale Warranty Club Corporate Office
Attn: Privacy Manager
10200 Dry Creek Rd #5212
Englewood, CO 80012
PRIVACY POLICY CHANGES
As The Club continues to improve the services, products and the features we provide, this policy is subject to change. If there are changes or additions to this Privacy Policy, we will post those changes here or in other formats for you to review. If we change our information practices or this Privacy Policy in such a way that your personal information may be used or shared in a manner not described in the Privacy Policy at the time you provided it, we will give you the opportunity to opt-out of having your information used or shared in that new manner.
Changes: Modified language describing security measures taken to protect personal information to enhance readability, increase clarity, and ensure compliance with law.
We value the relationship we have with our potential customers, member and affiliates and are committed to responsible information-handling practices. We make a strong effort in safeguarding your personal information and in complying with all applicable federal and state privacy laws and our own internal standards and best practices.
Wholesale Warranty Cub follows these privacy principles both online and offline in the collection, use, security and sharing of customer information:
PRIVACY POLICY OVERVIEW:
NOTICE. When we ask for your personal information, we will tell you why we need it and what we will do with it.
CHOICE. When we contact you for marketing purposes, we will let you know how to remove your name from future marketing efforts.
SECURITY. We will use reasonable security measures to protect the personal information we receive from you.
SHARING. When we share your information with other companies to help us provide our services to you, we will require them to comply with all applicable legal requirements regarding the privacy of your information.
WHOLESALE WARRANTY CLUB PRIVACY POLICY
The following Privacy Policy describes the information and privacy practices for Wholesale Warranty Club, wholesalewarrantyclub.com and all other locations, occasions or events where your personal information is collected by, or on behalf of, Wholesale Warranty Club. When you provide us your personal information, you consent to the information practices described in this policy.
This Privacy Policy may not apply to websites that are accessible through the Wholesale Warranty Club website, such as the warranty administrators and insurers. We encourage you to read the privacy policies of those other sites to learn how they collect, use, share and secure your information.
INFORMATION COLLECTED BY THE CLUB:
As part of your interaction with The Club, we may collect personal information such as:
- Contact information, including name, mailing address, phone number and e-mail address
- Purchase information, including credit card number, billing and/or shipping information
While shopping or taking advantage of services available from us, we may ask that you provide personal information. For example, we may request personal information when you:
- Purchase products or services
- Set up an account online
- Join The Club as a member
- Join the Club’s referral program
- Participate in a sweepstakes, promotion or survey
- Contact us with a question or concern
- Participate in other activities with The Club
The Club uses the personal information you provide for purposes including, but not limited to:
- Fulfilling requests for warranties, services or information
- Tracking and confirm online orders
- Managing The Club membership, affiliate & referral programs
- Providing customer services
- Administering sweepstakes, promotions or surveys
- Offering new products and services
- Improving the effectiveness of our Web sites, our marketing endeavors and our services and offers
- Conducting research and analysis
- Sending marketing communications
- Performing other business activities as needed
Information from Members, Affiliate, Friends or Family
If you provide us information about others, or if others give us your information, we will only use that information for the specific reason it was provided.
Information from Third Parties
The Club obtains consumer information from third party providers in order to improve the accuracy of our customer database, increase our understanding of our customers, or to identify potential customers. For example, we may get product ownership information from third party supplier services to aid in our marketing efforts and grow club membership
SHARING OF PERSONAL INFORMATION
The Club does not sell or rent your personal information to third parties.
The Club may share customer information with certain third parties such as our agents, service providers and other representatives acting on our behalf for limited purposes. For example, we may share personal information with third parties to perform warranty administrative services on our behalf such as:
- Fulfilling customer orders
- Sending marketing communications
- Delivering packages
- Scheduling and performing repairs
- Servicing products
- Maintaining our membership, affiliate and referral programs
- Fulfilling subscription services
- Conducting research, analysis or administering surveys
- Sending regular mail and e-mail on behalf of The Club
- Processing credit card payments
We may also share aggregated data with third parties for analysis and research purposes. This data does not contain name, address or other personally identifiable information.
From time to time, we may be required to share personal information in response to a valid court order, subpoena, government investigation, or as otherwise required by law. We also reserve the right to report to law enforcement agencies any activities that we, in good faith, believe to be unlawful. We may share certain personal information when we believe that such release is reasonably necessary to protect the rights, property and safety of others and ourselves. We may also transfer personal information in the event of a corporate sale, merger, acquisition, dissolution or similar event.
CHOICES REGARDING YOUR PERSONAL INFORMATION
Once you provide your personal information, we may use it to send you offers, promotions and other marketing and customer experience content.
If you no longer wish to receive these communications, let us know by using whichever of the following methods is appropriate under the circumstances:
- Follow the directions on a marketing e-mail or direct mail marketing communication you receive from us.
- Call us with your request and current contact information.
- Send an e-mail with your request and current contact information to: PrivacyManager@WholesaleWarrantyClub.com
- Send a letter with your request and current contact information to: Wholesale Warranty Club Corporate Office
Attn: Privacy Manager
10200 Dry Creek Rd #5212
Englewood, CO 80012
The Club will take the appropriate steps to modify your preferences with respect to our marketing communications. Due to production, mailing and system timelines, it may take some time to process your request. The following guidelines are provided for your convenience:
- 10 business days for e-mails
- 30 business days for phone calls
- 90 business days for direct mail
Although you may have opted not to receive marketing communications, you may still receive business-related communications such as order confirmations, product recall notices, club membership information or other organization-related communications.
UPDATING YOUR PERSONAL INFORMATION
The Club wants your personal information to be accurate and complete. We provide several different methods for you to update your personal information.
To update your name, address, phone number and/or e-mail information:
- If you've created an account on WholesaleWarrantyClub.com, you can update your online account information after logging into your account.
- Call: 1.888.788.CLUB (2582)
- Send a request to: PrivacyManager@WholesaleWarrantyClub.com
- Send a request to: Wholesale Warranty Club Corporate Office
Attn: Privacy Manager
10200 Dry Creek Rd #5212
Englewood, CO 80012
SECURITY OF YOUR PERSONAL INFORMATION
Whether you are shopping online or in our stores, we use reasonable security measures to protect the confidentiality of personal information under our control and appropriately limit access to it. The Club cannot ensure or warrant the security of any information you transmit to us by e-mail, and you do so at your own risk.
Safe Shopping Policy on WholesaleWarrantyClub.com
We use a variety of information security measures to protect your online transactions with us. The Club website uses encryption technology, such as Secure Sockets Layer (SSL), to protect your personal information during data transport. SSL protects information you submit via our Web site such as ordering information including your name, address and credit card number.
Choosing a Personal Password on WholesaleWarrantyClub.com
When you create an account on WholesaleWarrantyCLub.com you are required to establish a password. To maximize your level of protection, you should choose at least 6-30 characters, using a combination of both letters and numbers. You are solely responsible for maintaining the secrecy of your password and account information. You have the ability to purchase on our site without creating an account; however, you will need to reenter your personal information each time you use our site in order to make a purchase.
COOKIES, CLICKSTREAM TECHNOLOGY AND THIRD PARTY AD PROVIDERS
Cookies
A cookie is a small data file that a Web site or an e-mail may save to your browser, which may then be stored on your hard drive. Our Web sites and e-mails use cookies to create a more personalized shopping experience for visitors to our site. Cookies simulate a continuous connection — they let us "remember" information about your preferences and session, and allow you to move within areas of our Web sites without reintroducing yourself.
The Club may use third parties to place cookies on your computer to collect non-personally identifiable information. Although our cookies may contain a unique user ID, they do not collect or store any personally identifiable information. However, you do have the option of saving your membership ID in the cookie so it is easy to remember next time; this option will be found under My Account.
You may choose to set your Web browser to not accept cookies. However, without enabling your cookies, you may not be able to view, create an account, or make purchases on the website.
Clickstream Technology
Our Web server automatically collects clickstream information such as the address (or URL) of the website that you came from before visiting our site, which pages you visit on our site, which browser you used to view our site and any search terms you may have entered on our site, among other things.
Our website may also use other technologies to track which pages our visitors view. This anonymous clickstream data provides our customers with a better shopping experience and helps The Club understand how visitors use our Web site.
Third Party Ad Providers
The Club uses third party service providers to serve ads across the Internet and to analyze Web site traffic on our behalf. They may collect anonymous information about your visits to our Web site and your interaction with our ads. These companies may use technologies similar to those outlined above to measure the effectiveness of ads and e-mails. They may also use information about your visits to our Web site so that we can provide advertisements about goods and services.
No personally identifiable information is collected in this process. We may share anonymous information with this service provider in an aggregate form, for purposes of analysis and improvement of our site.
COLLECTION OF CHILDREN'S PERSONAL INFORMATION
We are committed to protecting the privacy of children. We do not knowingly or intentionally collect personal information online from children under the age of 13.
CONCERNS ABOUT THE PRIVACY OR SECURITY OF YOUR PERSONAL INFORMATION
Please contact our Privacy Manager to report a known or suspected privacy or security breach or to submit privacy or security-related questions or complaints. After receiving your inquiry, we will respond within five business days. You may contact us in the following ways:
- Call: 1.888.788.CLUB (2582)
- Send a communication to: PrivacyManager@WholesaleWarrantyCLub.com
- Send a letter to:
Wholesale Warranty Club Corporate Office
Attn: Privacy Manager
10200 Dry Creek Rd #5212
Englewood, CO 80012
As The Club continues to improve the services, products and the features we provide, this policy is subject to change. If there are changes or additions to this Privacy Policy, we will post those changes here or in other formats for you to review. If we change our information practices or this Privacy Policy in such a way that your personal information may be used or shared in a manner not described in the Privacy Policy at the time you provided it, we will give you the opportunity to opt-out of having your information used or shared in that new manner.
Changes: Modified language describing security measures taken to protect personal information to enhance readability, increase clarity, and ensure compliance with law.