FAQ

Club/General

1. Do I have to become a member to purchase an extended warranty?

Yes. Our membership based model is what allows us to offer true wholesale pricing.

2. Once I become a member and purchase a warranty do I have to remain a member in order for my warranty to remain in effect?

No. However, based on the fact that The Club offers warranties for such a wide variety of items, most members utilize a number of Club warranties and find it much more cost effective to continue annual membership than to join again when their next warranty need arises.

3. How can you offer extended warranties at wholesale prices?

We work directly with several top rated warranty companies and their administrators to provide the best coverage available and simply don’t mark up the prices like a retailer or online broker does. Wholesale Warranty Club’s revenue is created by doing a high volume of business in an efficient manner.

4. How did you select the companies that are offered to Club members?

The Club was founded by former finance and insurance executives with years of experience in the service contract industry. In selecting those to provide extended warranties to our members, comprehensive due diligence was performed on dozens of companies and only those meeting our stringent standards were selected: Amongst other things, we analyzed the coverage they provide, the language they use in their extended service contracts (is coverage clearly defined, what items/ situations are excluded, etc) and their claims process. We reviewed consumer comments from blogs and other website. We considered their reputation within the industry, their management teams, financial strength, Better Business Bureau and A.M. Best ratings. (A.M. Best is a credit rating organization serving the financial services industries, including the banking and insurance sectors. Policyholders and depositors refer to Best's ratings and analysis as a means of assessing the financial strength and creditworthiness of risk-bearing entities and investment vehicles.)

5. What is the difference between an “Extended Service Contract” and an “Extended Warranty” and Mechanical Breakdown Insurance?

Technically, warranties are provided by the manufacturer and extended warranties are an extension of the manufacturer’s warranty. However, for all practical purposes the terms “extended warranty”, “extended service contract” and “mechanical breakdown insurance” all refer to the same thing – an agreement that provides payment for the repair/ replacement of listed components. Each state has its own regulations that determine which type of policy is issued.

6. What are the terms of The Club’s money back guarantee?

If you are not 100% satisfied with your service plan you may cancel it with no questions asked. All extended service contracts can be cancelled by contacting Wholesale Warranty Club directly. All plans can be cancelled within 72 hours for 100% refund.
For Motorized Vehicles:
“New Vehicle Coverage” plans cancelled within 60 days of purchase and “Used Vehicle Coverage” plan cancelled within 30 days of purchase will result in a 100% refund, less the plan administrator’s cancellation fee, which is usually only $50. After that point a pro-rated refund will be made based on the time and/or miles the plan covered as compared to the time and/or miles for which coverage was provided.
For Multiple Device Protection:
This plan is paid monthly at a rate of $9.81 and can be cancelled at anytime. However, there is no refund for the timeframe for which coverage was provided.

Label 5

Automobile

1. Why should I buy an extended warranty when my vehicle comes with a warranty from the manufacturer?

If you plan on keeping your vehicle beyond the time and mileage covered under the manufacturer’s warranty, a vehicle service contract is an excellent way to make sure you do not incur significant out of pocket expenses related to mechanical breakdown. By purchasing a plan while the vehicle is still covered by the manufacturer you will receive the best pricing available. Many customers purchase service contracts when they experience issues with their vehicles and carriers incur significant claims due to this issue. By purchasing while your vehicle is still covered you are eliminating this concern and the pricing you receive will reflect this.

2. When should I purchase a Vehicle Service Contract?

This is truly a case of “the sooner the better”. Vehicle service contracts purchased now as opposed to later will be significantly more cost effective. The reason for this is vehicles tend to have increasing issues as they become older and have more miles. Pricing from the carriers reflect this. Further, newer and lower mileage vehicles qualify for longer and higher quality coverage. As you wait, the options for your vehicle continue to diminish.

3. My vehicle is known to be very reliable; do I really need this type of coverage?

This question is only one you can answer. A good rule of thumb is if a major breakdown would be financially burdensome for you, the coverage is probably a good buy. If you own an extremely reliable vehicle, the cost of coverage will reflect this. On top of this, Club members are receiving their plan at a wholesale price meaning the coverage will “pay off” for a high percentage of customers.

4. What type of coverage is best for me?

The Club recommends that its members purchase exclusionary coverage (Best of the Best) when available for their vehicle. Because all coverage levels cover the most expensive items to repair (engine and transmission), more inclusive coverage levels are generally not that much more expensive than the more basic plans. We encourage our members to purchase the best plan their budget allows. If the “Best of the Best” coverage is not in the budget, stepping up from “Just the Big Stuff” to “Major Systems” or “Almost Everything” in many cases will be less than $100.

5. How good is the coverage?

Wholesale Warranty Club works with only the best carriers and administrators. Before a product is allowed into The Club network, the provider’s contracts, AM Best rating, and BBB history are examined to assure members get what they pay for. Members rely on The Club to connect them with not only a plan that will pay as expected but also provide them with a hassle free claims experience. In short, this is one of the main reasons to join.

6. Is this warranty through the manufacturer?

No. Manufacturer’s warranties are sold by the franchised dealers of each automaker. Sadly, while the manufacturers do offer excellent coverage, their dealers mark these products up so much that they do not represent a good value. Further, the plan you purchase from a dealer will only be valid at certain dealerships, in most cases. The service contracts available through The Club represent the best case scenario: Coverage equal to the manufacturer’s plans without the huge markup and without a limitation in your servicing choices.

7. Do I have to go back to my original dealer for repairs?

No. You can take the vehicle to any licensed, ASE certified, repair facility.

8. What if my dealer or repair facility does not accept the extended service contracts I have?

It is highly unlikely that any reputable repair facility would not accept the warranty, as there are literally thousands of repair facilities that accept the warranties offered through The Club. However, if the one you choose does not, simply have them contact the warranty administrator and discuss the nature of the repair required. Our warranty companies use national standards in determining the amount a repair should cost. As long as a repair facility is willing to accept a fair price for their work, the warranty company will work out payment directly with them.

9. How can I be assured that my extended service contract claims will be paid in the future and how do I know the warranty company will be around to take care of my future claims?

To ensure members receive top quality service contracts, The Club experts have completed comprehensive due diligence on all warranty providers and hand selected only those companies that are highly rated, by AM Best. This means that not only the financial strength of the warranty company has been examined, but also the manner in which they pay claims.

10. If I choose a plan that has a deductible, how does it work?

When you have a repair, if you have a deductible, you simply pay your deductible directly to the repair facility.

11. When does my extended service contract begin and expire?

If your vehicle is still under manufacturer’s warranty, your extended service plan will begin once your manufacturer’s warranty runs out. If you are already out of the manufacturer’s warranty, it will begin the day you purchase it and end on the date or miles as determined by the term of the coverage you select.

12. What is an “in-service date”?

In-Service Date is the date the vehicle was purchased new. This date is important if your vehicle is four years old or newer with less than 60,000 miles as it may qualify for new car coverage (typically less expensive). Some new car plans require you to provide this date. If you select one of those plans you will be prompted enter this date during the check out process. To get a quote you can estimate your in-service date or we will default to March of the year of your vehicle.

13. How do I obtain the in-service date for my vehicle?

If you are the original owner you can get this from your purchase paperwork, otherwise it can be obtained by calling the manufacturer’s customer service phone number. Once you enter your vehicle make, this phone number will be shown next to the in-service date box. Make sure to have your Vehicle Identification Number (VIN) when calling the manufacturer.

14. Who provides the Club’s cars and trucks extended service contract programs?

When you get a quote you will have the ability to view a sample contract that will show who provides that particular extended service contract.

15. Is my service agreement transferable?

Yes. This is a great added value if you sell your vehicle. Simply pay a small transfer fee, which is typically only $50. (Please see the specific plan’s Terms and Conditions for the exact transfer fee amount.)

16. Can I cancel my extended service agreement?

Yes. If it is a new vehicle and you cancel in the first 60 days you will receive a full refund. If it is a used vehicle and you cancel within 30 days you will receive a full refund. Beyond that, your pro-rata refund will be based on the miles or months that you have had the warranty as compared to the term of your warranty. Additionally, the warranty provider may charge a small fee ($50 or so) if cancelled.

17. Will a service contract pay for a problem that the vehicle has when I purchase the service contract?

Just like automobile insurance where you cannot purchase insurance after an accident you cannot purchase a service contract to cover an existing problem. This is why it is important to get your coverage while the vehicle has no issues – there is no time like the present.

18. Do Club warranties come with addition benefits?

Yes. Roadside assistance, travel/ lodging assistance, towing, car rental and other benefits are included in most plans. Not only do we provide an overview of each warranty on this website, you can download a PDF of the brochure and a sample policy. Review the sample policy and call or email a Club member services representatives if you have any questions or need any assistance.

19. Do Club warranties cover parts and labor?

Yes. Parts and labor are covered but you may be required to pay a deductible. The standard deductable is $100, but for a small surcharge you may lower your deductable. When you get a quote the various deductable options will be displayed and you can select the one you want.

20. Is there a wait period before I can use my extended service contract?

Yes, for most coverage levels the standard wait period is 30 days, but this can vary. When you get a quote it will display the wait period.

21. How do I enroll my vehicle for a warranty plan?

It is simple, click on the Cars/ Trucks icon on the left side of the page, and then click on quote, from there the website will guide you through selecting the coverage you desire and purchase process.

22. How can I be assured that it is completely safe to use my credit card?

In addition to our website being tested and certified by a third party, we have partnered with Pay Pal for credit card processing. Pay Pal is one of the most trusted names in credit card processing. Additionally, The Club uses 256MB encryption to protect all sensitive data.

23. Why buy an extended service contract now, since I am still covered by the manufacturer?

Buying your extended warranty while you are still under the manufacturer’s warranty will save you money as compared to buying it once your manufacturer’s warranty has expired.

24. If my vehicle is out of the manufacturer's warranty, can I still get coverage?

Yes, the Club offers warranties for vehicles with up to 150,000 miles.

25. Can I buy this same type of coverage through my dealer?

Yes, the warranty companies that provide Club warranties also provide warranty programs for dealers and retailers throughout the U.S.

26. What if my vehicle breaks down and I am not near my home?

You can take the vehicle to any licensed, ASE certified, repair facility. However, if the one you choose that is not already working with the warranty company, simply have them contact the warranty administrator and discuss the nature of the repair required. The warranty company uses national standards in determining the amount a repair should cost. As long as the repair facility is willing to accept a fair price for their work the warranty company will work out payment directly with them. If necessary, the warranty companies will pay the repair facility with a credit card so they do not have to worry about waiting for a check.

27. What if I trade my vehicle?

All extended warranties available through The Club are cancelable or transferable for a small fee.

28. If I cancel my warranty, how much will I get back?

The amount you will receive back is based on several factors. On new vehicles, if you cancel in the first 60 days you will receive a full refund. If it is a used vehicle and you cancel within 30 days you will receive a full refund. Beyond that, your pro-rated refund will be based on the miles or months that you have had the warranty as compared to the term of your warranty. Any amount that has been paid in claims for covered repairs can be subtracted from the refund amount. Additionally, the warranty provider may charge a small fee ($50 or so) if cancelled.

29. What if I sell my car? Is my warranty Transferable?

The warranty is transferable, for a small fee, which will add value as you compete for a buyer.

30. Is my warranty renewable?

Yes. Just like insurance policies, at the end of the term you have three options, end coverage, renew your coverage or purchase a new policy. The Club’s website automatically analyzes each option and presents the results so that you can make an informed decision based on your specific situation. You can also contact a Club member representative to discuss this and obtain any additional information regarding The Club’s extended warranties.

31. Do I really need an extended warranty?

It depends on the cost and coverage of the policy you purchase. If you purchase an extended warranty through most sources you will over pay for the coverage. In that situation you may be better off putting the money in the bank and saving it in case you have a repair. However, because Wholesale Warranty Club offers warranties at true wholesale prices, you get great coverage and peace of mind at a price that makes sense.

32. What is a Vehicle Identification Number?

A Vehicle Identification Number, also know as a VIN, is a 17 digit number that is unique to your specific vehicle. Not only does it identify your vehicle it also contains information that indicate the year, make, model and even trim level of your vehicle.

33. Where is my Vehicle Identification Number located?

The VIN is located on the driver's side dashboard which you can see by looking through your windshield at the top your dashboard. It is also locate on a sticker inside the driver’s side door. Additionally, you can find it on your vehicle registration, proof of insurance card or title.

Label 5

Multiple Device Protection

1. How many products are eligible under the plan?

Unlimited. This is what makes the plan such a great value – You can keep adding devices with no increase in the monthly premium.

2. How do I register new purchases?

Log into your account at wholesalewarrantyclub.com, click on My Coverages, select Multiple Device Protection “Add Device” and enter the appropriate information.

3. Do I need to keep a copy of my receipts?

Yes, you need to keep them in your records or scan and upload them into our system.

4. Can I add items I already own to the coverage?

Yes, qualifying products that came with a minimum 90 days manufacturers warranty can be registered up to 60 days after purchase. Qualifying products that originally came with a minimum of 12 months manufacturer warranty can be registered within 11 months of purchase.

5. How do I file a claim?

If you experience a problem with one of your covered items simply log into your account and click “My Coverage” where all claims information is stored for your reference. When calling in a claim a trained specialist will assist you with troubleshooting. If they are unable to fix the problem, a technician will be sent out to perform service or you will be given information on a local carry in center for smaller items.

6. Is there a deductible or any out of pocket expense?

No.

7. What if my device cannot be repaired or the cost of repairing it is excessive?

If your device cannot be repaired or the cost of repair is more than the original price of the item, you will be reimbursed the price you paid for the product minus taxes.

8. How long are my items covered?

Each qualifying device you register is covered for a period of three years beyond the manufactures coverage.

9. Does the plan cover items that were purchased used or refurbished?

No, the plan only covers items that are purchased new and that come with at least a 90 days manufacturer’s warranty.

10. What products are eligible for Multiple Device Protection?

The majority of products you purchase will qualify for the plan, provided they come with a minimum of 90 days manufacturer’s warranty. For a detailed listing of qualifying products please refer to the sample contract.

11. Does the plan cover general/routine maintenance?

No, the plan does not cover cleaning or general maintenance.

12. Are there any repairs that are not covered under Multiple Device Protection?

Yes, as with any service contract, the plan cannot cover every possible thing that could go wrong. As an example, the plan does not cover accidental damage (unless the accidental damage is a direct result of a power surge).

13. Is Multiple Device Protection transferable?

No.

14. What happens to my Multiple Device Protection if I move?

It goes with you. Log in to your account and update your address by selecting “My Profile”.

15. Can I cancel at any time?

Yes. Cancel at anytime with no cancellation fee.

16. Are cell phone covered?

No. Cell phones and devices such as Blackberry, iPhone and Palm are not covered.

17. Does the plan cover damage that results from power surges?

Yes, the plan provides for repair or replacement of covered devices damaged as a direct result of power surges.

18. Can I really add additional devices without my premium going up?

Yes.

Label 5

Motor Homes